Fithonk Frequently Asked Questions

Question 1

What is Fithonk?

Accepted Answer

Fithonk is a centralized platform designed to manage and discover fitness centers, offering multi-role dashboards for owners, staff, and members, rich public showcase pages, automated operations, and trainer-driven AI fitness planning.

Question 2

Who can use Fithonk?

Accepted Answer

Fithonk is built for fitness center and gym owners, trainers and gym staff, as well as individual gym members and fitness enthusiasts.

Question 3

What is the unified account model?

Accepted Answer

A single Fithonk login gives you access to Owner, Staff, and Member dashboards dynamically, eliminating the need to create separate accounts to manage a gym, work as a trainer, or work out as a member.

Question 4

How does role switching work?

Accepted Answer

Users with multiple assigned roles can switch between Owner View, Staff View, and Member View using the top-bar profile dropdown selector.

Question 5

Can I manage multiple gym locations under one owner account?

Accepted Answer

Yes, owners can add and manage multiple fitness center locations from their unified Owner Dashboard.

Question 6

Can an owner also be a trainer at another gym?

Accepted Answer

Yes, an owner can be assigned a staff role at another facility and switch premises seamlessly to access that specific branch's dashboard.

Question 7

What is the Member View?

Accepted Answer

Member View is the default dashboard available to every registered user, allowing them to view active memberships, track purchases, and check assigned fitness plans.

Question 8

What is a public location showcase page?

Accepted Answer

It is a dedicated public web page for your fitness center on Fithonk that showcases your facility details, equipment roster, training programs, and in-store merchandise to prospective members.

Question 9

How is a Fithonk showcase different from a standard Google listing?

Accepted Answer

Unlike basic map listings, Fithonk showcases provide comprehensive floor-level transparency, including complete equipment lists, available store products, verified membership packages, and real-time booking availability.

Question 10

What features are included on a free location showcase page?

Accepted Answer

Free location pages display contact details, facility descriptions, photo galleries, training programs, membership plans, in-store inventory items, and equipment lists.

Question 11

What extra features unlock with a premium location plan?

Accepted Answer

Premium locations unlock real-time workout slot booking, verified active member and trainer counts, and published member testimonials.

Question 12

Can users book workout slots at any gym?

Accepted Answer

Workout slot booking is only visible and available for fitness centers that have an active premium plan enabling that feature.

Question 13

What is the Owner Dashboard used for?

Accepted Answer

The Owner Dashboard provides full control over multi-location operations, staff roles and permissions, membership packages, inventory, slots, member records, check-ins, POS, wallet usage, and WhatsApp automation settings.

Question 14

How do Roles & Permissions work for staff members?

Accepted Answer

Owners can define custom roles and grant granular CRUD permissions to staff members for specific operational modules like POS, check-ins, or inventory.

Question 15

What can staff members do in the Staff Dashboard?

Accepted Answer

Staff members can access and manage operational modules (such as attendance, member check-ins, and POS sales) strictly according to the permissions assigned by the facility owner.

Question 16

What is the prepaid utility wallet in the Owner Dashboard?

Accepted Answer

The utility wallet is a prepaid balance maintained by gym owners to fund consumption-based services, such as outbound WhatsApp notifications and AI plan generation credits.

Question 17

Does the utility wallet hold gym POS sales revenue?

Accepted Answer

No, the utility wallet is solely a prepaid balance for operational API consumption, not a holding wallet for membership or POS sales revenue.

Question 18

What happens if the utility wallet balance runs out?

Accepted Answer

If the wallet balance reaches zero, metered background services like outbound automated WhatsApp messaging and AI plan generation will pause until the balance is recharged.

Question 19

Does a zero wallet balance affect core gym management functions?

Accepted Answer

No, core gym management features such as member check-ins, POS checkouts, staff assignment, and record tracking continue to function normally.

Question 20

What automated WhatsApp messages does Fithonk support?

Accepted Answer

Fithonk automates membership expiry alerts, onboarding welcome greetings, membership purchase receipts, slot booking receipts, inventory sale receipts, and birthday wishes.

Question 21

Can owners customize when membership expiry reminders are sent?

Accepted Answer

Yes, owners can set the exact number of days before expiration to send alerts, or set it to 0 to send notifications exclusively on the day of expiry.

Question 22

Can owners turn off specific WhatsApp automated notifications?

Accepted Answer

Yes, each notification category (transaction receipts, onboarding, renewal alerts, campaigns) features an independent toggle in the WhatsApp settings panel.

Question 23

Can WhatsApp services be completely disabled for a specific branch?

Accepted Answer

Yes, the premises settings include a master toggle to enable or disable all automated WhatsApp messaging services for that individual location.

Question 24

Can gym members generate their own AI diet and workout plans?

Accepted Answer

No, AI diet and workout plans are generated exclusively by authorized owners or staff trainers based on member biometrics; members view the final structured plans in their portal.

Question 25

How do trainers create AI workout and nutrition plans?

Accepted Answer

Authorized staff or owners input the member's biometric stats and goals into the system, and the integrated AI builds a structured workout routine and nutrition plan linked to their membership.

Question 26

Where can members view their assigned workout and diet plans?

Accepted Answer

Members can review their structured workout routines and meal plans under the Fitness Plans section within their personal Member Dashboard.

Question 27

What is the Point of Sale (POS) module used for?

Accepted Answer

The POS module allows front-desk staff and owners to process membership enrollments, renewals, and retail transactions for supplements, drinks, and merchandise.

Question 28

Does Fithonk support inventory management for gym merchandise?

Accepted Answer

Yes, owners and authorized staff can track in-store stock levels, update pricing, and record sales for supplements, apparel, and gym accessories.

Question 29

Can members purchase in-store merchandise directly through Fithonk?

Accepted Answer

Purchases are recorded via the gym's POS module by staff, and members can track their purchased items and transaction history in their Member Dashboard.

Question 30

How does member check-in and attendance work?

Accepted Answer

Gyms can log daily member attendance using the Check-ins module, tracking daily member traffic and active facility usage.

Question 31

Can owners view active member and staff counts?

Accepted Answer

Yes, the Owner Dashboard aggregates total members, active counts, and staff rosters across individual or combined locations.

Question 32

Is Spotify integration currently available on Fithonk?

Accepted Answer

No, Spotify slot integrations are deferred for this phase due to developer API quota thresholds, though the underlying architecture is prepared for future releases.

Question 33

How do I find a fitness center on Fithonk?

Accepted Answer

Navigate to the Locations page on fithonk.com and use the search bar or location filters to find specific gyms, clubs, or studios.

Question 34

What is the 'Fithonk Flagship (Demo Hub)'?

Accepted Answer

It is an interactive public demo location on Fithonk that lets owners and prospective members explore a fully populated showcase page, complete with equipment lists, programs, and amenities.

Question 35

How do I view the Fithonk Flagship demo?

Accepted Answer

Go to fithonk.com, click on Locations, search for 'Fithonk Flagship (Demo Hub)', and click on the listing to view the showcase.

Question 36

Can an owner review customer testimonials before publishing them?

Accepted Answer

Yes, owners have access to a Testimonials management module in their dashboard to review and manage member reviews for their public page.

Question 37

How does Fithonk secure staff permissions across different locations?

Accepted Answer

Fithonk enforces strict Role-Based Access Control (RBAC), meaning a staff member's administrative privileges apply only to the specific gym premises they are assigned to.

Question 38

Can a trainer see sales and financial data for a gym?

Accepted Answer

No, financial metrics and sensitive operational controls are restricted to the owner unless the owner explicitly creates a custom role granting that permission.

Question 39

How can gym owners get 6 months of Fithonk for free?

Accepted Answer

Gym owners can sign up at fithonk.com, set up their gym location, take a screenshot of their location view page, and send it via DM to @fithonk on Instagram to claim the trial.

Question 40

Does Fithonk require hardware installations at the gym?

Accepted Answer

No, Fithonk is a cloud-based web application that runs directly on any modern browser across laptops, desktop computers, tablets, and smartphones.

Question 41

Can I export member transaction receipts?

Accepted Answer

Yes, transaction records are stored within the system and digital receipts can be dispatched automatically to members via WhatsApp.

Question 42

Can members view their active memberships across multiple gyms?

Accepted Answer

Yes, the Member Dashboard consolidates all active and past memberships purchased across any Fithonk-enabled fitness center.

Question 43

Can owners send promotional broadcast messages to members?

Accepted Answer

Yes, the WhatsApp settings panel supports promotional campaign messages to broadcast announcements or special offers to registered members.

Question 44

Can I restrict birthday greetings to active members only?

Accepted Answer

Yes, the WhatsApp configuration includes an 'Active members only' setting to avoid sending automated birthday messages to inactive or expired profiles.

Question 45

How do prospective members verify gym equipment on Fithonk?

Accepted Answer

Prospective members can visit the gym's public showcase page and review the categorized equipment roster to confirm specific machines, free weights, and gear before joining.

Question 46

Can gyms list personal training services on their public profile?

Accepted Answer

Yes, gyms can showcase specialized training programs, personal training options, and group class services on their public page.

Question 47

Is Fithonk optimized for mobile devices?

Accepted Answer

Yes, Fithonk is fully responsive, allowing owners, staff, and members to access their respective dashboards from desktop, tablet, and mobile browsers.

Question 48

How can I update my gym location details?

Accepted Answer

Owners can edit location details, contact numbers, facility photos, and descriptions at any time from the Locations management tab in the Owner Dashboard.

Question 49

What should I do if I need support with my Fithonk setup?

Accepted Answer

You can reach out through the official support channels on fithonk.com or connect directly via Instagram direct message at @fithonk.

Question 50

Is member personal data secure on Fithonk?

Accepted Answer

Yes, Fithonk isolates member and operational data by location, maintaining role-based access boundaries to ensure that member details are only accessible to authorized personnel.